Japan eSIM — FAQ, Cancellations & Refunds | Aurora Net
Japan eSIM — Frequently Asked Questions
Is this a physical SIM card?
No. An eSIM is a digital SIM profile downloaded to a compatible device.
Can I make calls or send SMS?
Do not assume voice calls or SMS are included. Features depend on the plan you purchased. Data-only plans are intended for mobile internet access.
Can I use tethering or Personal Hotspot?
Tethering and hotspot support depend on the plan. When the plan supports it, you can use the feature normally.
When does the validity period start?
Activation timing and validity rules vary by plan. Check the product details and the instructions delivered after purchase.
Can I add more data?
Some eSIM profiles support Top Up while others are single-use plans. Aurora Net only shows a Top Up option when the eSIM you purchased supports it.
Can I delete the eSIM and install it again?
Do not delete the eSIM unless support instructs you to do so. Some profiles cannot be reinstalled or transferred after download or activation.
Cancellations and refunds
Eligibility depends on the eSIM's issue, installation and activation status and on the conditions of the plan you purchased. An unused profile can be treated differently from one that has already been installed or activated. We review the request and eSIM status before any cancellation is processed.
What should I send to support?
Provide your order number, device model and a description of the problem. Never post your QR code, Activation Code, SM‑DP+ details or other profile-specific credentials publicly.
