Refund & Return Policy

Before activation or dispatch, cancellation may be requested; costs already incurred and services performed may be deducted where law permits.

After service activation or eSIM QR issuance, change-of-mind returns are not accepted except for mandatory rights, verified fault or our error. Where Japan's initial contract cancellation regime applies, it may be exercised within the statutory 8-day period.

Report an initial device fault, incorrect item or material mismatch within 7 days of delivery. After confirmation, repair, replacement or refund is offered under applicable law and availability. Used phones are sold according to the stated grade; matching cosmetic wear is not a defect.

A ¥5,000 tourist Pocket Wi‑Fi deposit is refunded after return and inspection, less actual loss, damage or missing-item costs. Contact seikou@kaizenholdingjapan.com with the order number.