eSIM Connected but No Internet — APN & Roaming Checks | Aurora Net
Your eSIM is installed, but there is no internet connection
- Confirm that the eSIM is installed and enabled.
- Make sure the Aurora Net eSIM is selected for mobile data.
- If your phone has automatic data switching, turn it off when appropriate.
- Turn on data roaming only when your eSIM instructions require it.
- Check the APN shown in your purchase email, My eSIM page or connection details for that eSIM.
- Turn Airplane Mode on for 10–15 seconds, then turn it off.
- If needed, restart the device and allow a few minutes for network registration.
About the APN
APN settings depend on the eSIM plan and the network it uses. Use the APN supplied for that specific eSIM. Do not replace it with a generic APN.
Still not connected?
Do not delete the eSIM. Open the available support option from My eSIM and provide your order number, device model and the exact step where the connection fails. Never post your QR code, SM‑DP+ address or activation code publicly.
