Data SIM (Internet) + Pocket WiFi

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Terms and Conditions – Aurora Net (Data SIM and Pocket WiFi) 📶📡

Last updated: March 2, 2026

By purchasing, receiving and/or using any Aurora Net product (data SIM and/or Pocket WiFi), you declare that you have read and agree to these Terms and Conditions.

1) About the service

Aurora Net offers:

  • Data SIM (Internet) : Mobile data SIM card for use in Japan.
  • Pocket WiFi : a portable router for sharing internet with multiple devices.

Important: the plan has automatic renewal . To keep the internet active, it is mandatory to pay monthly according to the method informed by Aurora Net (payment link by email or QR Code, depending on the purchase channel).

If payment is not made by the due date, the service may be blocked between 3 and 5 days after the due date.

2) Data SIM – what is and isn't allowed

✅ You can

  • Using the internet in Japan (mobile data)
  • Watching videos, using social media, maps, studying, working, and using apps.
  • Make calls and video calls via apps (LINE, WhatsApp, WeChat, etc.) using data.

❌ You can't

  • Making/receiving regular calls using the cell phone dialer (voice)

This SIM is data-only . In other words, the "Phone/Dialer" app does not work for regular calls.

Warning: Emergency calls (e.g., 110/119) typically require voice service and may not work with this product.

3) Phone number and SMS

All SIM card orders include a Japanese phone number (070/080/090).

Note: This is a data SIM . The number is primarily intended for receiving SMS messages (e.g., verification codes). Regular dialer calls are not supported .

⚠ SMS rules and costs

  • Receiving SMS messages: allowed (e.g., verification codes)
  • Sending SMS messages: not recommended (it will incur a charge).
  • SMS to Japan (+81): ¥10 per SMS
  • SMS to international calls: ¥100 per SMS

Once LINE/WhatsApp is set up, use in-app messaging and calls via the internet.

4) How to use (3 steps)

  1. Insert the SIM card into the device.
  2. Configure the APN (following our video/manual).
  3. Done: internet working

Device requirements (important)

  • Device with a free SIM slot (dual SIM recommended), or
  • eSIM (for voice) + Aurora Net SIM (for data) combination

Practical example: eSIM for calls/SMS from your regular number + Aurora Net SIM for internet .

5) Pocket WiFi (shared use)

If you need to share internet with multiple people/devices (home, work, team, travel), Pocket WiFi is the best option.

  • Simultaneous connections (average): 10 to 16 devices

Equipment availability and specifications (where applicable) will be provided on the product page and/or in the order.

6) Minimum period, automatic renewal and cancellation

The customer can sign up for plans with a loyalty period (最低利用期間) of 12, 24, or 36 months , as chosen in the order.

  • Loyalty period: 12, 24 or 36 months.
  • Automatic renewal (自動更新): at the end of the contracted period, the plan is automatically renewed for the same period (12/24/36 months), maintaining the current conditions.
  • Cancellation request (解約申請): must be made 1 month prior to the end of the period.

Examples:

  • 12-month plan: request in the 11th month to cancel in the 12th month .
  • 24-month plan: request in the 23rd month to end in the 24th month .
  • 36-month plan: request in the 35th month to end in the 36th month .

Important: the plan is billed monthly. Contract renewal is automatic; the customer must make the monthly payment via the link/QR provided to keep the service active.

7) Late termination/fine (違約金)

In case of cancellation:

  • Before the end of the loyalty period (12/24/36 months), or
  • Outside the correct timeframe (less than 1 month in advance),

A termination fee may be charged, equivalent to the monthly payments required to terminate the contract, according to the terms of the contracted plan and/or applicable loyalty balance.

8) Who can hire (acceptance rules)

The request will only be accepted for new customers or existing customers who meet all the conditions below:

  • Not having a history of outstanding (unpaid) amounts with Aurora Net.
  • Not having a history of being blocked due to late payments.
  • Not having a history of late renewal payments.

⚠ We do not accept orders if there are:

  • History of non-payment (SIM/Pocket WiFi) in the past
  • History of delays in renewals in the past.

9) Payment (first month and renewals)

Regarding the "initial fee": the initial fee is equivalent to the monthly payment amount (excluding tax) . Consumption tax may be applied to the monthly payment according to law and the purchase channel.

✅ Purchase via Amazon

  • First payment: prepaid by Amazon
  • Renewal (monthly): pay using the QR code that comes with the product.

✅ Purchase through the official website / other channels

  • First payment: made on the website at the time of ordering (prepaid), as shown on the purchase page.
  • Renewal (monthly): payment via payment link sent to the registered email address.

⚠ Delay, blocking and unblocking (重要)

  • Late payment suspension: If payment is not confirmed by the due date, the signal/service may be suspended between 3 and 5 days after the due date.
  • Unlocking time after payment: After payment confirmation, unlocking can take from 24 hours to 5 days .
  • Fast unlocking (in less than 24 hours): a fee of ¥1,000 (JPY) may apply.
  • Recurring charges: If more than 3 payments are blocked due to late payment, the monthly fee may lose discounts (if any) or the contract may be automatically terminated without prior notice.

Summary: Pay on time. Avoid account blocks, fees, and headaches.

10) How to pay for the renewal (step by step)

Renewals may include options such as payment at a convenience store (konbini ), credit card, and others (as per the link).

  1. Open the payment link.
  2. Enter your email.
  3. Choose your payment method and complete the purchase.

⚠ If you are paying at a konbini (very important)

  • Enter your full real name.
  • Enter the email address correctly.

If there is an error, it may not be possible to confirm the payment.

11) Mandatory rules (to avoid problems)

  • We do not accept orders with false names.
  • After placing your order, you must send your email address via SMS to the indicated number (for validation and information delivery).
  • When renewing via konbini, please fill in your full name and email carefully.

12) Configuration (video/manual)

After submission, Aurora Net will send you the link to the setup video and, when necessary, the manual via email.

On iOS devices (iPhone) , it is recommended to configure it while connected to Wi-Fi .

13) Cancellation (procedure)

To request cancellation, it is necessary to follow the rules in item 6 (1 month's notice period) and:

  • Send a message requesting cancellation.
  • Make the payment for the last month (when applicable).
  • Use until the end of the plan's current period.
  • After the service is complete , return the SIM card (return instructions will be provided during the service call).

If cancellation is not requested correctly, the plan will remain on automatic renewal .

14) Support (message only)

Support is only available via message (we do not answer calls).

Note: We do not respond to messages within Amazon.

 SMS: 080-2260-5050
 WhatsApp：https://wa.me/818022605050
 LINE：https://line.me/ti/p/6jkPTAZLHq

15) Shipping

  • Carrier: Yamato (Nekopos)
  • Average delivery time: 3 to 5 business days.
  • During peak demand periods: 3 to 15 business days.

16) Changes to these Terms

Aurora Net may update these Terms for operational, technical, or legal reasons. The valid version is always the one published on this page.

17) Applicable law

These Terms are governed by the laws of Japan, unless otherwise provided by law.


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